6.7 Dispute settlement
Service providers are required to use every effort to resolve grievances or disputes with their employees (including outworkers) and the union at the enterprise level, in accordance with the procedure outlined in the applicable award, enterprise certified, or workplace agreement.
Where resolution is not possible at its source in the enterprise, the graduated steps of the dispute settlement procedure contained in applicable awards, certified, enterprise workplace agreements are to be complied with. This may include referring the grievance or dispute to the appropriate industrial tribunal.
All parties are required to comply with tribunal decisions, subject to any legal appeal rights.
Last updated May 18, 2005