• What law applies
• About the hospitality and entertainment industry
• Risk management
• General hazards
  • Manual handling
  • Slips, trips and falls
  • Plant, equipment and machinery
  • Burns and scalds
  • Heat stress
  • Noise
  • Electricity
  • Hazardous substances
• Other hazard
  • Gas
  • Fire
  • Biological waste
  • Sharps
  • Violence
  • Fatigue

• Other industries
• First aid
• Electrical Safety
• Manual handling
• Noise
• Personal protective equipment (PPE)
• Risk management

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Violence

People who work in the hospitality and entertainment industry may risk personal violence from aggressive or dissatisfied customers.

Ways to control hazards

• Implement guidelines for dealing with aggressive customers, and follow security-aware work practices (for example, safe opening and closing procedures).
• Minimise visibility of the cash drawer.
• Open the cash drawer only when necessary.
• Count cash in a secure room.
• Install a safe, or use a professional cash collection service.
• Redesign the workplace (if necessary) to improve the point of sale operator¿s visibility of the entrance.
• Provide security lighting at the entrance.
• Install window locks and a video surveillance camera.
• Reduce background noise wherever possible.
• Ensure workers are trained on security issues, including how to detect imminent aggression and defusing potentially violent situations.
• Provide a confidential means for workers to report violence.
• Provide access to support services for workers involved in a violent incident.

Additional information about protecting workers from violence can be found at security in retail.