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Key health and safety tips for cashier/check out operators

These health and safety tips provide general information on ways to manage the most common hazards and risks in your industry. By following this guidance you will be going a long way to effectively managing health and safety in your workplace. However, every workplace is different and you must not take this information as being all that you need to do.

Manual tasks
Personal security
Slips, trips and falls

Activities/instructions More information

  • Make your work and workplace safe by:
    • finding what is unsafe or unhealthy in your workplace
    • deciding what is highest risk and needs to be fixed first, and how to go about fixing it
    • taking action to fix the unsafe or unhealthy workplace problems
    • checking the problems are fixed and won’t happen again
    • having a site-specific health and safety induction
    • having specific training to do work safely
    • using safety gear.

    Remember, everyone is responsible for workplace health and safety.

Manual tasks
Activities/instructions More information

  • Make sure everyone has received clear instructions and has been trained to perform the task.
  • For work involving hard physical effort:
    • organise work to reduce physical force needed
    • reduce the weight in coin bags
    • use trolleys for moving coin vaults
    • limit items packed into shopping bags.
  • For work involving awkward working positions:
    • work in a position that reduces the need to twist, slouch or bend, with arms in close to the body
    • set up adjustable chairs and work stations for each cashier
    • design and organise check out areas in a way that makes all equipment easy to reach and use
    • consider the size and weight of all products sold, especially bulky products, when designing work areas and practices.
  • For work that is highly repetitive and/or involves tasks of long duration:
    • change work tasks or get equipment to stop repetitive actions or long tasks
    • rotate tasks between serving customers, cleaning work counter, etc
    • use anti-fatigue mats.
Personal security
Activities/instructions More information

  • Use design or engineering measures to change the physical characteristics of the workplace to risk, such as setting up the workplace, particularly point of sale, so that it is not easy for anyone other than the cashier to access the cash drawer.
  • Change the systems of work or work practices to help reduce risks. For example,
    • increase the efficiency of services provided at peak times to reduce client frustration
    • limit the quantity of valuables (e.g. cash) stored at the workplace
    • train workers in aggressive behaviour management, including the recognition and diffusion of potentially volatile situations
    • ensure sufficient number of appropriately trained workers, encourage workers to report incidents of occupational violence and act on these
    • advise workers of identified risks and control measures
    • provide for emergency communication.
  • Secure potential entry points against intruders.
  • Implement measures to control risks when opening and closing the store.
  • Make sure the workplace is staffed by at least two employees at night, or make sure there is restricted access.
  • Install good lighting.
  • Install video surveillance.
Slips, trips and falls
Activities/instructions More information

  • Repair uneven floor surfaces.
  • Have equipment to clean up spills.
  • Clean up spills quickly, and put out “wet floor” warning signs where floors are wet or slippery, for example when they are freshly mopped.
  • Use floor cleaning products that remove oil and grease.
  • Minimise moisture build-up on floors.
  • Cover flooring with a non-slip material or use non-slip mats.
  • Wear non-slip shoes.
  • Keep walkways free of clutter.
  • Replace steps with ramps.
  • Install good lighting.

Last updated 18 October 2011