• What law applies
• What are personal security measures?
• Risk factors and ways to address them
  • Point of sale area setup
  • Retail workplace setup
  • Doors, windows and roofs
  • Cash management procedures
  • Opening and closing for business
  • Working when it is dark or working alone
  • Staff training
  • Areas beyond the retail workplace
  • Surviving a robbery – and afterwards

• Risk Management
• Cash in transit

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Personal security in the retail industry

Retail workers who handle cash at their workplace are vulnerable to assault from people who may try to unlawfully gain access to money.

Employees must not be placed in a position in which their safety is compromised. Retail business owners and managers are responsible for ensuring that personal security measures are in place to protect their employees.

In order to understand the workplace health and safety requirements for personal security in the retail industry, and your obligations under the law you must consider and understand relevant legislation and codes of practice.

What law applies
Legislation, employer obligations

What are personal security measures?
There are several personal security measures such as staff training, devices, professional services and practical changes that can be implemented to provide a safe and secure workplace

Risk factors and ways to address them
Point of sale area setup, retail workplace setup, entry points, cash management procedures, opening and closing for business, working alone at night, staff training, faced with a robbery

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© The State of Queensland (Department of Justice and Attorney-General) 2009.

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