• What law applies
• What are personal security measures?
• Risk factors and ways to address them
  • Point of sale area setup
  • Retail workplace setup
  • Doors, windows and roofs
  • Cash management procedures
  • Opening and closing for business
  • Working when it is dark or working alone
  • Staff training
  • Areas beyond the retail workplace
  • Surviving a robbery ¿ and afterwards

• Risk Management
• Cash in transit Code of Practice 2011

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Doors, windows and roofs

Doors, windows and roofs are potential entry points for offenders. Ensure that any security measures comply with fire service regulations.

Risk factors

• Poor quality or faulty locks on doors and windows
• Unprotected glass areas
• Access points in the roof
• Visible locks on exterior doors

Suggested measures

• Fit quality hinges, bolts and locks (manual or electronic) to windows and external doors
• Install peepholes in external doors
• Install locks that are not visible on external doors, and less likely to be drilled in an attempt to gain access
• Protect glass windows and doors with grilles and security films
• Replace ordinary glass windows and doors with toughened or bullet proof glass
• Add height markers at exit points to help identify offenders
• Place barriers between glass areas and the footpath to prevent ¿ram raids¿ (eg. bollards, large flower pots and concrete benches)
• Install metal grilles above the ceiling to prevent access through the roof

For information about fire regulations, contact the Queensland Fire Service.

For more information, read the Guide to Personal Security in the Retail Industry (PDF, 434 kB).