• What law applies
• What are personal security measures?
• Risk factors and ways to address them
  • Point of sale area setup
  • Retail workplace setup
  • Doors, windows and roofs
  • Cash management procedures
  • Opening and closing for business
  • Working when it is dark or working alone
  • Staff training
  • Areas beyond the retail workplace
  • Surviving a robbery ¿ and afterwards

• Risk Management
• Cash in transit Code of Practice 2011

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Point of sale area setup

Make your workplace a less attractive target for offenders by making it difficult for them to access cash.

Risk factors

• Easy access to the cash drawer.
• Poor visibility so that the point of sale operator cannot see and cannot be seen from within and from outside the workplace.

Suggested measures

• Site the point of sale area away from entrances and exits.
• Minimise visibility of the cash drawer, especially when it is open.
• Raise the floor of the point of sale area.
• Install physical barriers to the point of sale area, such as:
  • anti-vault facilities
  • security glass
  • bullet proof enclosure
  • staff-controlled rising screens
  • wide counters; and
  • cash transfer ecesses under fixed screens .
• Place speed bumps in the exit lane if the point of sale is a drive-through window.
• Remove objects on or outside windows that hide the point of sale operator from view.
• Ensure that inside lighting is brighter than outside lighting (but not so bright that the point of sale operator cannot see outside).

For more information, read the Guide to Personal Security in the Retail Industry (PDF, 434 kB).