Retail workplace setup
Security should be a prime consideration when planning or fitting out a retail workplace.
Risk factor
- An ability to enter or hide within the workplace unnoticed
Suggested measures
- Design the retail workplace so that the point of sale operator can see everyone who enters the business
- Lower shelf heights and clear away cluttered areas so there are no places for a person to hide or prepare for an assault
- Provide adequate lighting throughout the retail workplace and around the main public entrance
- Remove any physical elements near the entrance that could be used as a hiding place
- Train staff to be alert to the whereabouts and activities of customers, especially during busy times
- Fix a bell on the door of the main public entrance
- Install a detection device such as a security mirror or surveillance camera (monitored by the point of sale operator or someone in another area)
- Install an alarm system such as movement detectors, duress buttons or magnetic reed switches
- Install a device that allows the point of sale operator to remotely close the public access doors
For more information, read the Guide to Personal Security in the Retail Industry (PDF, 434 KB).
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