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Prevention and control measures

Preventing occupational violence
Control measures for occupational violence

Preventing occupational violence

A risk management approach can be used for the prevention of reasonably foreseeable occupational violence.

One of the ways employers can manage the risk is to develop a violence prevention plan in consultation with workers. The plan should be an integral part of the overall approach to safety in the workplace and include a risk management process.

It is recommended that a record of the risk management process is kept. A written record assists when undertaking subsequent risk assessments.

Control measures for occupational violence

There often will be several control measures to address particular forms of violence. Some may be easier to establish than others, some may be used in combination and some may be more effective than others. The introduction of new ways of managing violent and threatening behaviour will be easier and more effective if workers are actively involved in choosing and carrying out changes.

Violent incidents can, in some instances, be prevented by eliminating direct contact between workers and aggressors. Where this cannot be achieved the next option is to consider alternatives to the design of work systems and the work environment. Below are examples of alternatives to reduce the risk of injury.

Type of control

Example

Change the workplace or equipment

Use of design or engineering measures to change the physical characteristics of the workplace, including structures and equipment, to reduce the risk.
  • Widen service desks so that physical contact is made difficult
  • Install barriers (e.g. security doors, unbreakable screens)
  • Secure worker areas
  • Provide secure retreat space for workers
  • Enhance visibility
  • Install security devices (e.g. deadlocks, security passes).

Change the system of work

Change the systems of work or work practices to help reduce risks.
  • Increase the efficiency of services provided at peak times to reduce client frustration
  • Change interaction from face to face, to telephone
  • Limit the quantity of valuables (e.g. cash, drugs) stored at the workplace
  • Arrange meetings with difficult clients at times when most workers are available
  • Implement a client log-in system
  • 'Flag' aggressive clients/customers
  • Train workers in aggression management
  • Use of personal duress alarms
  • Use of mobile phones
  • Implementation of a system of communication and support for home visits.

Personal protection measures